NEW TRIAGE APPOINTMENT SYSTEM STARTING 22 07 2025

We are in the process of improving your access to General Practice services.  Our new triage appointment system will commence on Tuesday 22nd July 2025. This system will help us assess your requests quickly, allocate appointments based on clinical need, and improve continuity of care. 

Please send all medical queries and appointment requests via our website   You can access all online request forms either through the website or on your NHS App. We will respond the same day, allowing those with urgent needs to get prompt appointments.

If you do not have a smartphone, please call the practice. Our Reception Team will guide you through the simple questions and help you complete the online form.  All requests will be assessed as soon as possible and in the same way, regardless of how you contacted the surgery. https://accurx.nhs.uk/patient-initiated/h83018 

If an appointment is needed, you will be contacted by phone or sent an SMS text message with a self-book link.

General Practice is evolving. Besides GPs and Nurses, our Practice now has many skilled professionals. We might suggest you see another Healthcare Professional for your care. This could be a Pharmacist, Physiotherapist, Advanced Clinical Practitioner, Paramedic, or Social Prescriber. We may also guide you to external services like Pharmacy First.

The aim is to make access easier for everyone. We appreciate your patience during this transition.

Please clcik here for some responses to frequently asked questions /media/content/files/total-triage-patient-faqs-spmp.docx

you can click here to watch a youtube video on this service https://youtu.be/CvsxpA3Ul1o 

Published: Jun 5, 2025