How to Make and Cancel an Appointment

 

How to See a Doctor

MAKING AN APPOINTMENT TO SEE A GP IS CHANGING FROM THE 9TH JULY 2025

We are in the process of improving your access to General Practice services.  Our new triage appointment system will commence on Wednesday 9th July 2025. This system will help us assess your requests quickly, allocate appointments based on clinical need, and improve continuity of care. 

Please send all medical queries and appointment requests via our website   You can access all online request forms either through the website or on your NHS App. We will respond the same day, allowing those with urgent needs to get prompt appointments.

If you do not have a smartphone, please call the practice. Our Reception Team will guide you through the simple questions and help you complete the online form.  All requests will be assessed as soon as possible and in the same way, regardless of how you contacted the surgery. https://accurx.nhs.uk/patient-initiated/h83018 

If an appointment is needed, you will be contacted by phone or sent an SMS text message with a self-book link.

General Practice is evolving. Besides GPs and Nurses, our Practice now has many skilled professionals. We might suggest you see another Healthcare Professional for your care. This could be a Pharmacist, Physiotherapist, Advanced Clinical Practitioner, Paramedic, or Social Prescriber. We may also guide you to external services like Pharmacy First.

The aim is to make access easier for everyone. We appreciate your patience during this transition.

Please clcik here for some responses to frequently asked questions /media/content/files/total-triage-patient-faqs-spmp.docx

book an appointment

A number of appointments are released on a daily basis for morning surgeries. For these ‘book on the day’ appointments, we cannot guarantee which healthcare professional patients will see.

 

GP Appointments after 6.30pm and Saturdays 

The surgery is able to offer patients appointments 

Our patients can have a telephone consultation with a clinician every Friday night from 18:30-19:30 if they need to seek urgent medical advice and the surgery is closed, please note this service is run by the GP Collaborative and not Selsdon Park Medical Practice.    We are also able to book our patients into appointments at Woodcote medical Centre Purley on a Saturday. There is a mixture of face to face, telephone and nursing appointments available for our patients.  These appointments start at 08:00 and end at various times throughout the day. These appointments can be made the receptionist at Selsdon Park.

Enhanced Access Appointments

These are GP and nurse appointments available on a  Saturday face to face and telephone, located at on rota basis between Selsdon Park, Old Coulsdon Medical Practice and Woodcote Medical, please ask our receptionist to book you an appointment.

Croydon GP Hubs

Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 or go online to 111 online before attending A&E. 

FIND OUT MORE

 

Cancel An Appointment?

If you are not able to keep your appointment please call 020 8657 0067 and cancel as soon as possible: someone else may need to see the doctor urgently.

 

Cancel appointments you don't need

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