Suggestions and Complaints

  • The Patient Services Manager handles all complaints about our services.
  • We record all complaints. We write to say we have received a written complaint within three working days of receiving it. We aim to respond to all complaints within 21 working days.
  • Where a complaint is about a doctor, you have the right to choose to discuss this with another doctor in the practice if you wish.
  • Use of the practice complaints procedure does not take away your right to make a complaint to other bodies. However, we find that the sooner we are made aware of your problem, the sooner we can resolve it and make sure that it does not happen again. This is your practice and we want to work with you to make it the best.